-Becky Potts

Becky PottsTopic: The Only Constant is Change: the Key to Success is to Embrace It.

Description: In this speech, Becky tells the story of her six careers and the lessons she has learned about embracing change. To not just weather change but to take full advantage of it, Becky will emphasize the importance of resiliency and developing the capacity for and comfort with risk taking.

Bio: Becky B. Potts is currently the Vice President, Regional Executive, for the Federal Reserve Bank of San Francisco.  She is the senior officer of the Salt Lake City Branch and represents the Federal Reserve Bank in the local region.

Prior to the Federal Reserve Bank of San Francisco, she was the Vice President of Customer Success and Professional Services for Sorenson Media and was responsible for the management of Broadcast Solutions teams including Client Success and Professional Services teams across the country.  

Prior to Sorenson Media, Ms. Potts was President, National Region, for Frontier Communications.  Ms. Potts was responsible for delivering annual revenues of $747 million and overseeing field operations, marketing, sales, engineering, finance and local engagement relations, as well as reinforcing the company’s customer-centric culture.  Ms. Potts also served as Frontier’s Chief Customer Officer. During her tenure as CCO, where she led over 2,000 employees and managed the full range of customer relations for the company’s 26 residential and business contact centers, credit and collections, and alternate distribution channels.  She leveraged her expertise in management and customer relations in support of Frontier’s transformation of its contact centers.

Prior to joining Frontier is 2010, Ms. Potts served in executive positions in several Fortune 500 corporations including AT&T and Xerox Corporation.  As a Vice President and General Manager of AT&T Wireless, she was responsible for $1 billion in annual sales and more than one million customers in Colorado, Idaho, Nebraska and Utah. She managed a team of 700 employees and all distribution channels, including retail, business-to-business and indirect distribution. She was also integral in managing the mergers between McCaw Communications and AT&T Wireless, and between AT&T Wireless and Cingular Wireless. In addition, she managed AT&T Wireless’ sponsorship of the 2002 Winter Olympics.  

Ms. Potts has served on numerous boards, including the American Express Travel Board, American Red Cross, Boys and Girls Clubs of Salt Lake City, United Way of Salt Lake, Deseret Foundation, Board of Governors for the Salt Lake Area Chamber of Commerce, Utah Higher Education Assistance Authority, and the Board of Trustees of Westminster College.

Ms. Potts has achieved many awards in the Salt Lake community.  They include the Top 50 Most Powerful Women, Utah Business (1999), Pathfinder Award Recipient, Salt Lake Area Chamber of Commerce (2000), Top 100 Most Powerful People in Utah, Utah Business (2001), Utah Woman of the Year, Salt Lake Area Chamber of Commerce Athena recipient (2003), and United Way, Outstanding Volunteer of the Year (2008).

She received her B.A in Journalism and Speech Communications from the University of Southern California, Los Angeles.